Warranty & Product Care Policy

Copper Master Etc proudly supplies genuine copper products designed for long-term use.

Copper Bottles & Tumblers

Pure copper naturally oxidises and develops a darker patina over time. This is normal and demonstrates that the product is genuine copper.

The warranty covers manufacturing defects but does not cover:

  • Scratches

  • Dents caused by impact

  • Discolouration due to normal oxidation

  • Damage caused by dropping the product

  • Improper cleaning

  • Use of harsh chemicals

Copper Bracelets

Copper bracelets naturally tarnish and may require occasional polishing.

The warranty does not cover:

  • Normal oxidation

  • Bending caused by excessive force

  • Damage caused by misuse

  • Natural wear

Hemp Products

Our hemp bags and accessories are handcrafted.

Small variations in weave and colour are normal characteristics of natural fibres.

The warranty excludes:

  • Damage from washing contrary to care instructions

  • Excessive wear

  • Tears caused by misuse

  • Damage from sharp objects

Cleaning

Clean copper using lemon and salt or a suitable copper cleaner.

Avoid abrasive pads, bleach and harsh chemicals.

Dry thoroughly after washing.

Warranty Claims

Please email photographs together with proof of purchase.

Each warranty claim is assessed individually in accordance with the Consumer Protection Act.